Privacy Policy

Effective Date: 1 Jan 2025

GAINT IT SOLUTIONS PRIVATE LIMITED is committed to protecting the privacy of our users and customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform. By accessing or using our services, you agree to the terms of this policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience on our platform.

Personal Information:

  • Account Information: Name, email address, phone number, billing and shipping addresses, and payment details when you create an account or make a purchase.
  • Transactional Information: Order history, payment information, and shipping details.

Non-Personal Information:

  • Usage Data: Information about how you interact with our platform, including your IP address, browser type, device information, and pages visited.
  • Cookies and Tracking Technologies: As detailed in our Cookie Policy, we use cookies to track user behavior, personalize content, and serve targeted ads.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment, shipping, and delivery.
  • Account Management: To manage your account and provide customer support.
  • Communication: To send order updates, promotional offers, and other marketing communications (if you have opted in).
  • Improving Services: To analyze website traffic, improve user experience, and resolve issues.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist with order fulfillment, payment processing, or marketing.
  • Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or to protect the rights, property, or safety of our platform, users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred.

4. Data Retention

We retain your personal information for 30 days after the completion of a transaction or service, unless a longer retention period is required by law. After that period, your data will be securely deleted or anonymized.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use secure payment gateways to encrypt payment and financial data.
  • Access Controls: Only authorized personnel have access to sensitive information.

Despite our best efforts, no security system is completely impenetrable. If you believe your account or personal information has been compromised, please contact us immediately.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any personal information.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated policy on this page, and the revised version will be effective immediately upon posting.

Contact Information

GAINT IT SOLUTIONS PRIVATE LIMITED
Unit No. 478, 4th Floor, Aggarwal Cyber Plaza II,
NSP, Pitampura, Delhi – 110034
📧 Email: gaintsolutions1@gmailcom | info@xoomshop.in
📞 Phone: 8376843539