Payment Policy

Effective Date: 1 Jan 2025

This Payment Policy outlines the settlement process, timelines, and conditions under which sellers receive payments for successful orders on the platform operated by GAINT IT SOLUTIONS PRIVATE LIMITED. This ensures transparency and trust between the platform and sellers.

1. Payment Cycle

Sellers will receive payments on a weekly basis, subject to the following conditions:

  • The order must be successfully delivered and accepted by the customer.
  • No return or refund request should be initiated within the return window.

Payouts are processed every 7 days, excluding weekends and bank holidays.

2. Payment Method

Payments will be transferred directly to the seller’s registered bank account provided at the time of onboarding.

To ensure timely processing:

  • Sellers must ensure accurate bank account details.
  • Any change in bank details must be updated via official support channels and verified.

3. Deductions

The following charges may be deducted before disbursing the final payout:

  • Commission Fee: A fixed percentage based on the category of product.
  • GST on Commission: As applicable under Indian law.
  • Penalties or Deductions: For return shipping, order cancellation, or policy violations.
  • Promotional Charges: If opted into any advertisement or campaign program.

A detailed payout statement will be shared on the seller dashboard for transparency.

4. Payment Hold Conditions

Payments may be temporarily held in the following scenarios:

  • Disputes raised by customers
  • High cancellation or return rates
  • Suspicious or fraudulent order activity
  • Non-compliance with documentation requirements

Sellers will be notified of the reason and the hold will be lifted once the issue is resolved.

5. Taxes and Invoicing

  • Sellers are responsible for filing their own taxes as per government regulations.
  • The platform will provide commission invoices that include applicable GST.
  • TDS (Tax Deducted at Source), if applicable, will be deducted and a certificate will be issued accordingly.

6. Payment Discrepancies

In case of payment-related discrepancies (e.g., missing payouts or incorrect amounts), sellers should:

  • Contact support within 7 days of payout generation
  • Provide relevant order IDs and bank statements for investigation

Resolution typically occurs within 3–5 working days after complaint submission.

Contact Information

GAINT IT SOLUTIONS PRIVATE LIMITED
Unit No. 478, 4th Floor, Aggarwal Cyber Plaza II,
NSP, Pitampura, Delhi – 110034
📧 Email: gaintsolutions1@gmailcom | info@xoomshop.in
📞 Phone: 8376843539