Refund and Cancellation Policy

Effective Date: 1 Jan 2025

At GAINT IT SOLUTIONS PRIVATE LIMITED, we strive to offer a seamless shopping experience. This Refund and Cancellation Policy outlines the terms and procedures for canceling an order and requesting a refund.

1. Cancellation Policy

You may cancel an order under the following conditions:

Eligibility for Cancellation:

  • Orders can be canceled before they are shipped. If your order has already been shipped, cancellation is not possible.
  • To cancel your order, you must contact our customer support team as soon as possible with your order number and request a cancellation.
  • If you wish to cancel your order after it has been shipped, you will need to follow the returns process once the item is delivered.

How to Cancel:

  • Contact our customer support team by email at gaintsolutions1@gmail.com or phone at 8376843539.
  • Provide your order number and the reason for cancellation.
  • If cancellation is confirmed before shipment, the full order amount will be refunded.

2. Refund Policy

We offer refunds in the following scenarios:

Eligibility for Refunds:

  • Order Cancellation: If an order is canceled before shipment, a full refund will be processed.
  • Product Returns: If the product is returned within the allowed time frame (14 days), a refund will be processed after the returned item is inspected.
  • Damaged or Defective Products: If a product is found to be defective or damaged upon receipt, we will issue a full refund.

How Refunds are Processed:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If payment was made through a credit card, the refund will be credited to the same card.
  • Processing Time: Refunds are typically processed within 7–10 business days after the product is returned and inspected.
  • Partial Refunds: If the product is not in the original condition or has been used, a partial refund may be issued.

3. Data Retention

Personal data related to refunds and cancellations will be retained for 30 days after the refund process is completed or the cancellation request is finalized. After this period, all personal data related to the transaction will be securely deleted or anonymized.

4. Exchange Policy

  • We do not offer direct exchanges for products.
  • If you receive a damaged or incorrect product, you may request a return and refund, and then place a new order for the correct item.

Contact Information

GAINT IT SOLUTIONS PRIVATE LIMITED
Unit No. 478, 4th Floor, Aggarwal Cyber Plaza II,
NSP, Pitampura, Delhi – 110034
📧 Email: gaintsolutions1@gmailcom | info@xoomshop.in
📞 Phone: 8376843539