Returns and Warranty Policy

Effective Date: 1 Jan 2025

At GAINT IT SOLUTIONS PRIVATE LIMITED, we aim to ensure customer satisfaction with every purchase. This policy outlines the terms for returning products and the warranty on items purchased through our platform.

1. Returns Policy

We accept returns on most products sold through our platform, subject to the following conditions:

Eligibility for Returns:

  • Timeframe: Returns are accepted within 14 days from the date of delivery.
  • Condition of Product: The product must be unused, undamaged, and in its original packaging.
  • Proof of Purchase: A valid receipt or order confirmation must be provided.

How to Return:

  • Contact our customer support team within 14 days of receiving the product. Provide your order number, product details, and the reason for return.
  • Our support team will guide you through the return process.
  • You may be required to ship the product back to the seller or our fulfillment center.

Return Shipping Costs:

  • If the return is due to a defective or incorrect product, we will cover the return shipping costs.
  • For returns based on personal preference (e.g., wrong size), the customer is responsible for return shipping.

2. Refund Policy

Once the returned product is received and inspected, we will process your refund:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds typically take 7–10 business days to process after the return is approved.
  • Partial Refunds: If the product is damaged or used, we may issue a partial refund.

3. Warranty Policy

Products purchased through our platform may come with a manufacturer warranty. The warranty terms are as follows:

Warranty Coverage:

  • The warranty covers defects in materials or workmanship under normal use.
  • Warranty does not cover damage resulting from misuse, accidents, or unauthorized repairs.

Claiming a Warranty:

  • If a product is covered under warranty, contact customer support with your order details and description of the issue.
  • Warranty claims must be made within the specified warranty period (usually 6–12 months, depending on the manufacturer).

Repair or Replacement:

  • We will either repair the product or replace it, depending on the manufacturer’s warranty policy.
  • If a product cannot be repaired or replaced, a refund may be issued based on the original purchase price.

Contact Information

GAINT IT SOLUTIONS PRIVATE LIMITED
Unit No. 478, 4th Floor, Aggarwal Cyber Plaza II,
NSP, Pitampura, Delhi – 110034
📧 Email: gaintsolutions1@gmailcom | info@xoomshop.in
📞 Phone: 8376843539