Anti-Fraud and Security Policy

Effective Date: 1 Jan 2025

At GAINT IT SOLUTIONS PRIVATE LIMITED, we are committed to ensuring the highest standards of security and fraud prevention on our platform. This policy outlines the measures in place to protect users and maintain trust and integrity across all transactions.

1. Purpose

This policy aims to:

  • Prevent fraudulent activities
  • Protect user data and financial information
  • Maintain a secure online environment
  • Ensure compliance with legal obligations

2. Prohibited Activities

The following activities are strictly forbidden:

  • Use of fake identities or multiple accounts for deceptive gains
  • Listing counterfeit, stolen, or prohibited goods
  • Tampering with order or payment processes
  • Phishing, hacking, or attempting to gain unauthorized access to systems
  • Providing false or misleading business information during seller registration

Any violation will result in:

  • Immediate account suspension or termination
  • Forfeiture of earnings and legal action, if necessary

3. User Responsibilities

All users (buyers and sellers) are expected to:

  • Use strong and unique passwords
  • Keep login credentials confidential
  • Report suspicious activity immediately
  • Avoid sharing sensitive personal or banking details with third parties claiming to represent the platform

4. Platform Security Measures

To ensure platform integrity, we have implemented:

  • SSL encryption for data protection
  • Real-time fraud monitoring tools
  • Two-factor authentication for account access
  • Secure payment gateways and transaction protocols
  • Regular audits and vulnerability assessments

5. Reporting Fraud

If you suspect any fraudulent activity, immediately contact our support team with:

  • Account or order details
  • Screenshots or supporting evidence
  • A clear explanation of the issue

Our team will investigate within 3–5 business days and take corrective action as required.

Contact Information

GAINT IT SOLUTIONS PRIVATE LIMITED
Unit No. 478, 4th Floor, Aggarwal Cyber Plaza II,
NSP, Pitampura, Delhi – 110034
📧 Email: gaintsolutions1@gmailcom | info@xoomshop.in
📞 Phone: 8376843539